Frooition Support & Support Packages

All Froo support and package based articles

How do I contact Frooition support?
There is a video for this article, to view it now click here. Login to the Frooition software Click the 'Help' tab, then select '...
Wed, 14 Mar, 2018 at 2:30 PM
How do I renew my eBay Token?
In order to link your Frooition account with your eBay account, you have to grant us permission as a 3rd party to perform certain actions on eBay on your be...
Mon, 9 Apr, 2018 at 3:52 PM
Increasing Image Hosting allocation
You can upgrade from the 'Account tab' in your Frooition account where you can also find details of the pricing for the different hosting levels. ...
Thu, 14 Sep, 2017 at 4:05 PM
How do I change my profile and contact details?
To access your profile you will need to select Account > Profile: Once you are here you will see some tabs you can access to display and change d...
Tue, 5 Dec, 2017 at 10:02 AM
How to reset your sign in password
To sign in to the Frooition software and access your design management account and listing resources, go to software.frooition.com and enter your user name ...
Mon, 31 Jul, 2017 at 5:02 PM
Why do you provide support via this knowledgebase and a ticket system? Why not via telephone?
There are many reasons why we opt for online support as our preferred delivery method, including: Support issues are recorded making identifying pr...
Wed, 3 Jan, 2018 at 10:03 AM
Responding to a support ticket
All responses to support tickets should be done via the ticket system Responding to the email notification will not update your ticket and the information ...
Wed, 3 Jan, 2018 at 10:03 AM
Do I need a maintenance package?
No. The majority of customers will be fine with the free tier of support; however larger customers will have peace of mind with the higher levels of sup...
Mon, 5 Mar, 2018 at 10:02 AM
Do you offer free support?
Yes. We offer a great free level of support via an integrated support request system with a response time of 1-3 working days as well as access to a wea...
Fri, 28 Jul, 2017 at 4:51 PM
Can I be notified of an eBay token expiration?
The eBay token is the link between your Frooition account and your eBay account, the link is necessary so that dynamic content in your listing design can be...
Fri, 12 Jan, 2018 at 10:18 AM