How to reset your sign in password

Modified on Mon, 11 Mar 2024 at 10:41 AM

To sign in to the Frooition software and access your design management account and listing resources, go to and enter your username and password.

If you have forgotten your username or password, you can request a reset using the following instructions.

  • On the login page (below the username and password boxes), click the Forgot Password? link:

  • Now you will be asked to enter your account Username, primary email address or eBay ID. You only need to enter one of these so if you have forgotten your account username, enter your eBay ID or email address instead. Then click Send Reminder.

  • You will receive a confirmation message that a login reminder has been sent to your registered email address. For the security of your account, password reminders will only ever be sent to the primary email you have registered with Frooition.

  • When you receive the email (don't forget to check your spam/junk folder in case your email client has filtered the email), you will find a link which will allow you to reset your password. Click this link and you will be taken to a screen similar to that below. Enter your new password (between 8-20 characters) and repeat the same password. Finally, click the Set New Password button.


  • You can now proceed to log in with your new password.

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