Support & Subscriptions

All Frooition support and package based articles

How to edit additional users
This article will explain how to edit previously created additional users within the Frooition software. Only Primary Account holders can create, edit a...
Fri, 7 May, 2021 at 2:40 PM
How to create additional users
This article will explain how to create additional users within the Frooition software. Only Primary Account holders can create, edit and remove additio...
Fri, 7 May, 2021 at 2:39 PM
My payment method has expired (or) my bank has sent me a replacement card, how do I update on Frooition?
If your payment method has expired, it will require you to store a new card onto your Freedom account. To do this, please see the below article on how to r...
Wed, 29 Jul, 2020 at 3:12 PM
Multiple charges on different dates - recurring payments
If you setup the recurring payment on different days for different subscriptions, then you may see multiple charges on your account. This is totally normal...
Mon, 27 Jul, 2020 at 12:10 PM
When will my recurring payment be taken?
Your recurring payment will be taken every month, on the same day your subscription is due to expire. We do this to make sure your account never shows as e...
Mon, 27 Jul, 2020 at 12:08 PM
How can I cancel a recurring payment
In order to cancel a recurring payment, simply navigate to your subscription page: https://freedom.frooition.com/account/subscription/  And un-toggle t...
Mon, 27 Jul, 2020 at 12:04 PM
How to Add / Renew a subscription
In this article we will cover how to add a subscription to your account. Firstly, click on "Account" > "Summary" You will then b...
Mon, 27 Jul, 2020 at 11:55 AM
My Subscriptions have not renewed even though I have recurring payments setup?
If your subscriptions payment has not been taken, there is a chance your card was declined for some reason. We would advise you check with your bank that e...
Mon, 27 Jul, 2020 at 11:30 AM
How to setup recurring payments
Once you have added a card to your account as shown within this tutorial: https://help.frooition.com/support/solutions/articles/33000255115-how-to-store-ca...
Mon, 27 Jul, 2020 at 11:28 AM
How to store card details on your Freedom account
In this tutorial we will cover how to save your card details to your Freedom account. This is helpful if you wish to setup recurring payments, or just have...
Mon, 27 Jul, 2020 at 11:26 AM