Responding to a support ticket

Modified on Mon, 12 Dec 2022 at 10:43 AM

All responses to support tickets should be done via the ticket system

Responding to the email notification will not update your ticket and the information will not reach the support team.

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To Respond to a ticket:

  • Click on the Help tab > Support Requests tab

  • Select the ticket you wish to add a response to

  • Type your response into the Message Box, once you have done this simply click reply
    • (Add an attachment if required)

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