How to add additional users

Modified on Wed, 26 Jun 2024 at 04:49 PM

This article will explain how to create additional users within the Frooition software.

(Please note, this option is not available on all packages)


Click HERE to view our video guide.


Adding additional users allows multiple people to access the same Frooition account under different login details. This is useful for businesses where different departments may need access to the account.


Only Primary Account holders can create, edit and remove additional users. 


    1.  Click My Account > My Profile on the top ribbon.


    2.  Click on the Additional Users and click the Add button.


    4. Fill in all the fields, be sure to add both an email address and phone number. This will help if we need to contact the new user regarding password resets, token expiry issues or payment renewals.


   4a. The Access switches are: 


  • Account - This section will allow the user access to the billing and payment section, this is only required if the user will be handling Frooition billing and subscriptions.
  • eBay - This is required for every user that wants to list to eBay or use the general Frooition features, such as Bulk apply or Cross-promotion for example.
  • Images - This will allow the user to upload, delete and manage images in the Frooition software.
  • Help - This is needed if you want the new user to be able to open new support tickets or contact support.
  • Project Manager - This is required if the user needs to contact the designers at any point during the design phase. We advise that one person deals with the design process to avoid any conflicting information between the designer and the client.


    5. Click Add, the new user is good to go!


If you have any issues following these steps or if something didn't work as expected, please contact support through the ticket system under Help Center within your account.


If you have already set up users and want to know how to edit them, click here.



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